You can download the RunnerRsa Food app from your respective app store then simply open the app and click “sign up” on the opening screen. If you are having difficulty signing up, please click the thumbs down button below to log a query and one of our customer service members will get back to you.

If you have an iPhone or an Android phone you can download the “RunnerRsa Food” app from the Apple App Store or Google Play Store.

To go there now, you can also click the below link: Download the app now

If you don’t have a compatible phone or prefer to order on our website you can go to www.runnerrsa.com

To reset your password go to: https://www.runnerrsa.com/forgot

Enter the email address you used to register then click “submit”. An email will be sent to your registered account with a reset password link. Once the email arrives, click the reset password link to continue.

If you still experience problems after following the above steps please click the thumbs down and log a query.

To unsubscribe from marketing emails you can click the unsubscribe link at the bottom of any marketing email you have received.

Alternatively, please click the thumbs down to log a query and we will unsubscribe you on your behalf.

When you place your next order, on the payment screen, you can choose to add a new credit card or remove a credit card that you’ve used to pay with previously.

To add a new address, please follow the below steps:

1. Select address bar

3. add new address , save


4. To delete address , follow the same process and select the delete option .

If you’re having any issues editing an address and need assistance, log a query at support@runnerrsa.co.za

Our runners are taken through COVID-19 protocols daily at the start of a shift.

If you have another question not covered in the “Getting Started & Account Settings” section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

To see which restaurants are available in your area, simply enter your address into the homepage of our app or website.

If your local favourite is not available on the app, please let us know by clicking the thumbs down and logging a ticket. We might just be able to encourage them to join our platform.

We only take on as many orders as we can handle to ensure your food always arrives in the quickest possible time. From time to time, this means we may not be able to take orders for delivery if our runners are all currently busy. In this case, we suggest you check back in a few minutes.

If you are getting an error or your app is not working as it should, we suggest you check the following:

Ensure that you have an internet connection through Wifi or 3G/4G
Close and reopen the app to refresh it
Reboot your device
Update your app

If the above does not resolve the issue:

Please click the thumbs down button below and fill in the form to log a query
Make sure to let us know if you’re using an iOS app, Android app or website
Attach a screenshot of the issue you’re experiencing

Providing us with the above information will assist our customer service team in assisting you to resolve the issue quickly and thoroughly.

If you only see collect as an option for a restaurant you’d like to order from, it could mean one of the following:

There isn’t a runner available within the area of that restaurant and your address at the time of your order.
This restaurant and your address are too far apart for us to ensure your food arrives in the quickest possible time so we aren’t able to offer delivery.
This restaurant and your address aren’t within the same service area. In rare cases, this can mean that a restaurant nearby may not be available for delivery.
Delivery services haven’t started yet for the day, therefore only collect is available. The store is offline.

The minimum spend is R50

Your credit wallet is used to store your refund credit if a Restaurant does not accept your order after you place an order with us. You can use this credit either immediately or at a later date when you place your next order with RunnerRsa Food. For your subsequent order, your available refund credit will be applied automatically.

Your available credit will be applied automatically when you place your next order.

In the event that your order is not accepted by the Restaurant, the amount paid for the order will be put into the credit wallet. In the event of you experiencing any other problem after your order is placed, we will determine if you are eligible for a refund into your credit wallet. You cannot top-up your credit wallet.

Yes, the available credit in your wallet will be applied automatically when you place your next order. If your credit wallet balance is less than the order total, the remaining balance of the order can be paid with any other payment method available at the time of your order.

Yes, any available wallet funds will be applied automatically when you place your next order, up to the total order value. The remaining balance of the order total can then be paid with any other payment method available at the time of your order.

No, in the event that your next order total is less than the available wallet balance, then you can use the remaining wallet funds on your next order.

No, your available wallet funds will be immediately depleted after you request a payout.

No, funds in your credit wallet will not accrue interest.

No, funds in your credit wallet will not accrue interest.

We are so sorry that you’re having issues paying with your credit card. Unfortunately, the source of the problem is not always obvious as there are multiple layers to this.

We suggest you do the following:

Check you have funds available in your account
Ensure you have registered for online purchases with your specific bank
Try again if you believe you entered your details correctly

If the above does not resolve the issue, you can select the instant EFT option or choose to pay cash on delivery. Alternatively, click the thumbs down button below to log a query with us.

When logging a query:

Make sure to let us know if you’re using the iOS app, Android app or website.
Attach a screenshot of the issue you’re experiencing

Providing us with the above information will assist our customer service team as well as our payment portal provider in assisting you to resolve the issue quickly and thoroughly.

If you have another question not covered in the “Payments & Fees” section, please feel free to log a query by clicking thumbs down button below and our team will get back to you.

On average it takes 35 minutes from when you place your order for your food to arrive fast and hot at your door. This depends on the time it takes a restaurant to prepare an order and the distance a runner needs to cover from the restaurant to your doorstep.

You will be able to track the journey of the Runner throughout the process.

Once you have placed your order on the app or website, you’ll be redirected to the tracking screen. There you can follow your order through all the necessary steps. Additionally, once our runner has picked up your order from the restaurant, a map will be appear where you can track the movements of the runner live as the runner makes way to your location.

If you’re using the app and have enabled push notifications, you’ll also receive notifications as your order makes it’s way to you.

Yes, all you need to do is select the “Self Collection” option when placing your order.

Top Tip: Try it to skip the queue at your local favourite.

If you only see collect as an option for a restaurant you’d like to order from this either means:

There isn’t a runner available within the area of that restaurant and your address at the time of your order.
This restaurant and your address are too far apart for us to ensure your food arrives in the quickest possible time, so we aren’t able to offer delivery.
This restaurant and your address aren’t within the same service area. In rare cases, this can mean that a restaurant nearby may not be available for delivery.

Choose the collection option if you’d like to pick up your order yourself. You’ll still receive a confirmation that the restaurant has received the order with an indication of your pick-up time. When you get to the restaurant you’ll just need to provide your order number to a member of staff to collect your order.

Remember: You have already paid for this order and no additional payment is necessary at the restaurant.

To report a runner incident or to share a runner compliment or suggestion please call us on ……………..

If you have another question not covered in the “General Delivery Queries” section, please feel free to log a query by clicking the thumbs down button below and our team will get back to you.

You can access and manage your personal information in My Account.

Here you will have access to:

Personal Details
Saved Addresses
Order History
Card payments
Credit Wallet

All other information

You can also request the above information and more via our Privacy Policy.